Appointment Policy
A $50 deposit is required for appointment bookings.
Appointments will be confirmed via text message to the nominated phone number and email the day prior to the booking. Please respond with confirmation to the text message. Due to the nature of the clinic, children are not permitted in the treatment room.
Cancellation or No Show Policy
If you are unable to attend an appointment please inform the clinic as soon as possible. If you provide less than 24 hours notice it will be treated as a ‘no show’ and the booking deposit will be forfeited. If you have two or more ‘no shows’ you will not be offered any further appointments.
Refund Policy
There is a ‘no refund’ policy for any service provided by Dr Steph Nicholls.
Covid Safe Policy
Patients who feel unwell or have concerns about exposure are encouraged to reschedule their appointments without incurring cancellation fees.
We are committed to adapting our policies in accordance with the latest guidelines from health authorities. By adhering to these measures, we can collectively contribute to curbing the spread of COVID-19.
Complaints Procedure
I prioritize the satisfaction and well-being of my valued clients. If you are dissatisfied or have a complaint, I encourage you to voice your concern immediately. I will listen attentively, acknowledging the issue, and begin the resolution process promptly. If the matter requires further investigation or intervention, I will facilitate this. I am committed to addressing complaints with utmost professionalism and discretion, aiming to reach a satisfactory resolution for you. Feedback from complaints is taken seriously, and allows me to continuously improve my services and maintain the highest level of client satisfaction. Contact Dr Steph Nicholls directly at [email protected].
Please note refunds will not form part of the complaint resolution as documented in our consent.